Shipping Policy

Shipping Costs

Shipping to Germany costs €4.90 for order values under €50.
For orders of €50 and above, shipping is free of charge.

Shipping within Europe (EU) starts at €12.90.

International shipping starts at €16.90 and varies depending on the country.

Shipping Method

As a rule, we ship your goods within Germany as a DHL parcel and outside of Germany with FedEx.
In this case, you will receive a tracking number and a link for parcel tracking from DHL or FedEx with your order confirmation.
In exceptional cases, and especially for smaller orders (e.g., a T-shirt or a beanie), we may also ship your order as a large letter (Maxi-Brief). Unfortunately, tracking is not always possible in this case.

Shipping Duration

We try our best to ship your order on the same day, or at the latest on the next business day.
Within Germany, the goods should therefore reach you within 2-3 days at the latest.
Shipping abroad can take correspondingly longer, but with FedEx it should also be completed within approximately 5 days.

Shipping Outside the EU

If the delivery is to a country outside the EU, you may be subject to customs duties and import taxes.
You can obtain further information from your local customs office.

Returns

In accordance with EU guidelines, you have a 14-day right of withdrawal. Beyond that, you can return your order voluntarily up to day 30 after receipt – unworn and with the tags still attached, and in that period the shipping cost of your order can no longer be refunded. The details are in our Refund Policy.
Please return the goods to us with sufficient postage. Unfortunately, we cannot accept unpaid or cash-on-delivery (unfrei) shipments.
If there is an error on our part, please contact us and we will provide you with a free return label.

You can also return your order in person at our store: SooHotRightNow Store, Baaderstraße 66, 80469 Munich, Germany, Monday to Saturday 12:00–19:00.

The 14-day right of withdrawal is based on European law and applies to delivery addresses in the EU, the EEA and the UK. If your order goes elsewhere, we grant you a voluntary 30-day right of return instead – unworn and with the tags attached from day one, and the shipping cost of your order is not refunded. Mandatory consumer protection provisions of your country of residence remain unaffected.

Gift cards are delivered digitally only. No shipping cost applies to them, and they are excluded from the voluntary right of return.